However, this Face ID technology failed when a colleague of a Chinese woman from Nanjing could unlock not one but two of her iPhone X handsets, reported the South China Morning Post. The woman identified only by her surname Yan, from Nanjing, China told the Jiangsu Broadcasting Corporation that her co-worker was able to unlock both her iPhone X – original as well as the new one Apple gave her as a replacement – on every single attempt. The first time it happened, Yan called the Apple hotline but the support team apparently refused to believe her. In order to demonstrate the facial recognition problem, Yan went to the nearest Apple Store along with her colleague to show the staff what happened. Apple staff at the store said the camera might be faulty and gave Yan a refund, which she used to buy a new iPhone X, reported the South China Morning Post. However, she faced the same problem with the replaced iPhone X prompting the store to offer a second refund, said the report. It’s still not clear whether Yan has bought a third iPhone X with the refund money. Apple has yet to comment on the issue.
